i haven't had any problems when i ordered my new exhaust, leather seat, points/condenser, gas filter, 5 oil change kit, ..that was a couple of years ago over the phone...my understanding is that the warehouse is set up pretty good...maybe some one can chime in on what oldhogrider is experiencing...he doesn't sound pleased and needs a tshirt (only kidding)...what's going on up there, people want to buy stuff and that's good...cheers and hope u get your supplies and your absolutely right that a dealer should have a catalog,