It's not a new dealer, but the REs are new to them - one of the first to get them here, in fact, which is why I bought mine there. But no, this particular place is just shoddy.
My own complaints from the same dealer:
They gave the wrong bike. Literally. The VIN on my ownership doesn't match the bike. Damn close, and that last couple of digits on the bike is hidden under a zip tie, but no match. Ten months later and I'm STILL dealing with the insurance and financing fallouts of that little blunder. The dealer will not assist in any way. I can only assume that the poor sod who has the bike that I have the ownership for is having similar difficulties.
There was no setup. It was just, "Here you go. Take her away." I don't know what kind of simian they thought would be riding the thing, but much adjustment was needed to get the bars, levers and foot controls back to something a human could use when I got it home.
No owners manual. I had to go back and ask for it. It's such an obvious thing, I just assumed, when I picked it up, that it was tucked into the toolbox or something, but no. Just plain forgotten.
I took it in once - and only once - less than a month after I took ownership, to go over some very minor issues. They had no answers, and could do nothing. Through THIS forum, the very minor problerms were solved by myself (actually they were solved by the great folk here - I just turned the wrench). Lack of product knowledge. I think I can forgive that one, as the bike is new to them. But they weren't very helpful, or even suggestive.
When my speedo cable snapped (factory issue) I had an inexpensive replacement that I purchased from this site at my door within three days via plain old snail mail (and I live in another country). That was eight months ago. I STILL have not heard back from my dealer regarding my multiple inquiries about whether they have a replacement in stock or how much it cost. Nothing. I wasn't even asking for a warranty repair. I just wanted to know. They won't answer an email or return a phone call. It's maddening. God forbid they should ever actually pick up the phone in real time when it's ringing.
In the end, I have to say they're just not a good dealer. This is the first time in my life I've ever bought a brand new bike. This was going to be the first - and last. My friends were astonished to hear my stories. Their Kawasaki and Yamaha and whatever dealers sat them on their new bikes, adjusted bars and levers and everything to suit, and didn't send them on their way until they were satisfied. I had to take over the loading of mine into the trailer (it was almost 0 degrees, pissing rain, and 90km winds that day) and do the tie-downs myself, since they didn't seem to know how.
I never took it back to them for even a first service, which I suppose voids that extended warranty I'm paying for, but I don't care. I love the bike and if it needs fixing, major or minor, I'll do it myself if I know how, or learn how if I don't.