I must add to this. Last week I had the oportunity to speak with the CEO as well. I did not realise it untill end of the conversation where I asked him his name. I make it a point to do so when calling in to corporations, so I can later say , "I spoke with so and so, and they told me such and such".
Anyway, he was very attentive to what I was trying to convey, and he was promptly able to resolve the issue, after Dear ScooterBob had told me to go elsewhere (wink wink). He probably went out of his way to get me warranty related repair done and parts delivered.
I would rate customer service at CMW as A+. I had read posts on the forum where grieved posters would come back and sing praise for CMW after being told to stop posting scathing remarks. I now know why.
Dear Sir, another customer, for life (life of the RE).
Another thing, this forum: The best I have been on.