I think it's inevitable that some people are going to have some complaints about something, in any consumer product.
It's the nature of business dealings.
In all fairness, I think alot of the complaints we're seeing on this UCE forum, are from the UK, which is an entirely different sales and service network.
Aside from being the same brand of bike, there is basically nothing else related between the businesses running these operations in different countries.
So, to my way of thinking, complaining on a US forum, which is a property of the US Importer, about warrantee and service issues related to the UK importer and service network, seems a bit obtuse to me.
The US bikes have seen very good records for the most part, as attested by the owners here on this forum, and have received service and warrantee action which seems to be acceptable to the UCE riders here, and there are very few complaints, because Kevin goes above and beyond to ensure the satisfaction of the customers here. Even in the face of a very difficult and complex situation of a large recall of the early bikes.
It is not in Kevin's purview to be able to control the UK importer's service or satisfy their customers over there.
A complaint here only serves to put doubts in the minds of prospective buyers of bikes here, who may very well receive a perfect bike and laudable service if they were to purchase a bike here.
I do think it's useful when issues are brought up for owners to be mindful of, and helpful remedies suggested.
However, I also think that bitching about how pissed off you are at WS or your dealer in the UK, or comments intended to put people off the product in general, is not helpful to people on this site, nor to the success of the marque here in the US
We see nothing but good comments and instructive helpful hints about early ownership experiences with these UCE bikes from owners here in the US.
Perhaps the Watsonian or Hitchcock's board would be a more appropriate place to whine about what's going on with the importer and dealer network in the UK.
It's a matter of using the appropriate venues for airing complaints.