I got my C-5 Friday and had the same experience with Progressive when I called directly by phone - they would only sell me liability coverage, couldn't find the model/brand etc. This morning I called my local independent agent who had sold me the Progressive policy in the first place, who said she would either get it straight with Progressive or would get me an equivalent policy from Dairyland or one of their other lines. The lady said she had insured several Royal Enfields, talked to Progressive, and now I have comprehensive coverage. It may be that there is something weird with their database when you call them by phone, but my agent apparently got it fixed.