I haven't owned any new big name bikes in recent years. Does anyone know their policy regarding situations such as this? I except a loner if my new car goes in for long term warranty work but guess it would never enter my mind with a bike. It will be interesting to see how this turns out.
Recently Mr. Kevin Mahoney called to inform me that my UCE G5 Efi has been recalled . The clearance in transmission is less than it should be and it can cause problems at high speeds. He said that RE is making parts that will take 2 weeks or so, then it will be shipped, and then my bike will be fixed. I asked him to supply me another bike while mine gets fixed - he said he will try but cannot promise. It was nice of him to call me personally but not being able to ride for the next 4 weeks or so is pretty upsetting. I understand that recalls happen in small or big companies of all kinds of industries and this is one of them. What happens WHILE the necessary changes are made is crucial for the buyer. Those who spent money and bought the product did so because we like it and want it to succeed - so why not get it right and get things fixed now before it is too late and save a lot of headache later. I sincerely hope that Mr. Mahoney's 'cannot promise' turns into a 'yes, I will get you one' that will definitely put a positive spin on my experience. Just as JamesC5 of UK got a bike to ride while his new C5 was getting fixed, why not provide a bike to US customers when ours are getting repaired ? This recall can be turned into a positive experience for buyers if properly backed by the dealers and CMW.
I doubt you would get a loaner from Honda, Suzuki, Yamaha or Kawasaki on a recall notice.You would only get a loaner on a car from the high end dealers like BMW, Mercedes, etc. or if you had a long term relationship with your Chevy/Ford/Dodge dealer.Don't get me wrong, I love my RE but we did not pay a BMW type premium price for them and to expect those perks without paying the "price" maybe unrealistic.
Might just be my dealer, but when I ordered my Honda Fit last June, I got a free loaner until it arrived at the dealership. And when I had to have warranty work done on the Fit, I got another free loaner during that time. I think it depends less on the brand and more on the dealer (and I'd never dealt with this dealership before). Some mechanics around here will give you a loaner while they work on your car, some will charge for it, some don't do it at all. Kind of a crapshoot.
My $20K ElectraGlide spent 9 weeks in the dealer it's first year and I never got a complimentary cup of coffee much less a loaner out of the deal.They never even called me to tell me it was done.From what I understand this recall only affects 5 bikes in the US. Harley wouldn't even send out a postcard for that. They would just wait until someone got killed on it and hand it over to their legal team. Done deal.With a personal phone call from the importer your way ahead of the game as compared to HD.CJ
I agree SinghgEven if a dealer / manufacturer does not HAVE to provide extras in service, loaners, coffee, talking to you etc, it is essential for getting and keeping my business. If RE wants to expand it's business as much as they say they do, then they'll need to step up and not only provide a quality bike mechanically but be able to give top notch service to it's customers. It's not hard, I doubt any of us expect a red carpet or anything, but just having someone friendly to talk to, especially in regards to warranty / recalls etc. Provide loaners through the dealers etc. Harley may have enough customer base and brand power to treat customers poorly, but I don't think RE does, that would be a ticket to failure.I don't think RE:USA has failed anyone yet that I've read. Kevin and co seem passionate and ready to help people, so that's a good sign.
And NOW - Introducing the NEW Royal Enfield for $25K!! ...... with free coffee.
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