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Author Topic: I Would Like to See More Merchandise Available Online  (Read 1515 times)

Kruiser

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I Would Like to See More Merchandise Available Online
« on: February 12, 2009, 11:42:42 am »
There have been several times that I knew the part number of what I
wanted, however it was not in the R.E. store database.  Currently it appears that
there is no way to purchase an item on-line, even though I have the correct
part number, if your part search doesn't return any results. 

It is not a problem to call and order, and I always appreciate the customer service that
I get, but it is a nice convenience to be able to order merchandise on-line.

Thanks

Kevin Mahoney

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Re: I Would Like to See More Merchandise Available Online
« Reply #1 on: February 12, 2009, 10:56:16 pm »
We have resisted putting many OEM (factory original) parts on-line. The reason is that the parts numbering system is not straightforward. There are tons of undocumented parts changes and we think we have a better chance of getting you the correct parts by talking to you in person. We understand the convenience of on-line ordering but think we can serve you better on the phone for these parts.
Best Regards,
Kevin Mahoney
President
Classic Motorworks
www.classicmotorworks.com
www.cyclesidecars.com

Kruiser

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Re: I Would Like to See More Merchandise Available Online
« Reply #2 on: February 13, 2009, 08:12:36 am »
Got cha.  Thanks for the explanation.


We have resisted putting many OEM (factory original) parts on-line. The reason is that the parts numbering system is not straightforward. There are tons of undocumented parts changes and we think we have a better chance of getting you the correct parts by talking to you in person. We understand the convenience of on-line ordering but think we can serve you better on the phone for these parts.