I like to drink coffee. I drink quite a bit of coffee.
Nothing against coffee here.
I even like to have a cup of coffee at a dealer when I'm there.
It seems that the problem is that many owners are finding it quite a very long ride to find a dealer now. Coffee or no coffee.
I have seen this over and over again in various markets. The dealers want to monopolize a territory as large as possible, even including the restriction of parts and services to ONLY them. They try to lock up as much as they can, to prevent any competition.
A company which is eager to position its dealers often comply, in order to get their opening order quota, which is typically a LOT of money from the dealer.
In MOST cases(not all cases) this turns out to be a very bad deal for the customer, who has basically no say about it. Seemingly, the customer is not under consideration, except to be the source of revenue.
I'm not sure exclusive dealerships is a good idea. Competition works.