I have another one for you Kevin.
I ordered the primary service kit the other day so that I could get new gaskets to use when reinstalling my primary (the whole primary, not just the outer cover). Mostly I wanted the gasket between the inner primary case and the crankcase, but figured I might as well replace the o-ring while I was at it.
Before I ordered I did a search of your site for "primary gasket" you get 3 options:
Displaying 1 to 3 (of 3 products) Result Pages: 1
Model Product Name+ Price
V-43469 Primary Chaincase Gasket (43469) $5.15
140297 Royal Enfield Bullet Motorcycle Outer Primary Gasket (O-ring) $8.95
Z91385 Royal Enfield Motorcycle Primary Service Kit $13.95
The Primary Chaincase gasket has no description.
I assumed that the Primary Service Kit was a combination of the chaincase gasket and the o-ring. The kit description is as follows:
This kit includes a gasket and all of the various o-rings and washers needed to accomplish this task. (If the chain is worn, the Chain and Sprocket Kit - Z91184 for the 350, or Z91185 for all the 500s - will take care of that.) Specify whether you have (a) an Original Bullet 4 or 5Spd ($13.95), or (b) an Electra or Lean-burn Bullet ($20.95). (Picture shows an Original Bullet kit.)
First, there is no picture.
Second, I assumed that the gasket referred to was the gasket between the inner primary housing and the crank case. However, when I got the kit it consists of the o-ring gasket between the inner and outer case and some other misc gaskets and washers. No inner primary/crankcase gasket.
The picture would have really helped, but a clearer description would have been even more helpful.
As a result of the confusion I can't get the gasket before the weekend and am going to have to make my own gasket. I can do this, but it's a pain in the butt and I was trying to avoid it.
No recriminations, just an opportunity for an incremental improvement in the web site.
Thanks