Please don't get me wrong , I would love to be able to walk to an RE dealer. Some are very good others seem to prove lack luster.
My dealer is over 700 miles away. I have talked to him on the phone for help, he was very helpful to me.
At some point, a RE rider would be better served if he was willing to "stretch" him/herself alittle and start doing more for themselves.
Something to consider, on any car or motorcycle: learning to use an affordable computer scan tool or put the computer into self diagnostic mode is well worth learning and in the scope of a DIY mechanic.
There is no sense on getting wrapped around the axle with a computer, they don't replace mechanical basics and fundamentals.