Well, I hate to turn this into my blog of bitching, but this is really bothering me.
I called my dealer yesterday because I forgot to mention that the fake chrome button had also fell off previously. They used the opportunity to tell me that they put in a warranty request for the heat shield that had fallen off on the highway (I'll give them the benefit of the doubt and assume that they followed up on the same day), and that it had been denied. They said that they would need to see the bike before they could resubmit it. I asked if sending pictures would suffice, and that's a no-go. Apparently whoever processed the request didn't think it's possible for the shield to fall off by vibration alone. Also, if I'd wanted the blinker issue looked at on Friday, I'd have had to be there "within the hour". It was 12:30pm when I called.
Honestly I don't know what they're looking to confirm here.
"Yep, looks like it is missing the heatshield after all. Sorry you had to use vacation time to get out here since we're only open from 8-4:30 M-F, and let us know when you'll be in again, since we still have to order everything still."This was my #1 concern buying a daily driver bike with such limited dealer support, and it looks like it was absolutely warranted. I live 40 miles away, I work 50 or more hours a week and I cannot afford to take time off for stupid bullshit. Sorry for venting, but this is asinine.
If anyone from the warranty claims department happens to be scouting these boards, I would like to point something out: I park at 20
th and Market in downtown Philly, on metered street parking. Tens of thousands of people, many of them motorcyclists and thus potential customers, walk by my bike every single day. It gets enough attention as it is while I'm on it. And it's sitting there ten hours a day just looking like crap.
So, to summarize, I am sick of having to waste time needlessly, and I am hoping with this post to catch the attention of some reasonable RE person who might be able to speak in my favor to grease the wheels of progress toward getting these bits replaced.
Also, I present to you
Fox's Compendium of G5 issues:
- Heatshield fell off exhaust
- Intense peg vibration over 65mph, seemingly resulting in:
- Left peg / kickstand coming loose from the frame
- Speedometer goes nuts over 65mph
- Mirrors turn outward, inward, or basically everywhere but where I need them, from vibration at highway speed
- Plastichrome button fell off of the frame
- Front brake resonates horribly when applying under 10mph
- Right rear turn signal stopped working (electrical issue somewhere down the line)
- Turn signal switch sticks to the left and feels incredibly cheap
I don't want to give the impression that I don't like the bike. I absolutely do. I just hate not being able to keep it looking nice and working nice.